Free shipping from €99.00.
1. Which shipping partner do you work with? For all our deliveries, we usually work with DPD.
2. What is the delivery time for my order? The delivery time is 3 to 7 business days.
3. How is my order packaged? We package all orders with great care to prevent any damage during transport.
4. How can I track my delivery? Once your package is shipped, you will receive an email from DPD with tracking information. You will also receive a notification when the package has been delivered.
5. What if I’m not home during the delivery? You can use the DPD portal to choose to:
6. Can I pick up my order myself? Yes, you can pick up your order for free by appointment. Please send us a message to schedule a pickup appointment.
For the payment of your order, you can choose from the following payment options:
1. What should I do if my package arrives damaged? If your package arrives damaged, please send an email as soon as possible to info@ohmysake.com with photos of the damage and your order number.
2. Will I receive a new package? Yes! Once we have received your report, we will ensure that a new package is sent to you.
3. How soon will my replacement order be shipped? We will aim to ship your new package as quickly as possible. The exact delivery time depends on product availability and the shipping service.
4. Do I need to return the damaged package? In most cases this is not necessary. We will let you know if a return is required.
5. What if a product in my package is damaged, but the rest is in good condition? Let us know via info@ohmysake.com with photos of the damaged product. We will find a suitable solution together!
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